Improving quality of service with faster data insights
Improving quality of service
with faster data insights
A big interconnect telco was dealing with over a billion minutes and 800M calls each day. It took 4 days to process the data to give them visibility into why customer complaints were on the rise. Calls were dropping midstream with call saturation at the switch level as one culprit. Speeding up their data processing and using ML analysis allows for proactive addressing of call saturation scenarios, resulting in happier customers.